Best Next Action (BNA)
Agentic AI engine that dynamically prioritizes care based on real-time patient context
Company profile
Company profile
Lumeris is a physician-founded healthcare technology company that transforms primary care delivery through its AI-powered Primary Care as a Service platform, Tom™. For over 15 years, Lumeris has partnered with health systems, provider groups, and payers to deliver high-value patient care at scale. The company was founded at the point of care by physicians who understood the challenges of modern primary care delivery, including Dr. Tom Doerr (1957-2019). Today, Lumeris combines physician-led insight with advanced agentic AI to make primary care more connected, proactive, and sustainable. Tom™ serves as an AI care team member that automates routine clinical tasks, provides Best Next Action intelligence, and coordinates care across fragmented healthcare journeys. The platform continuously monitors patient data, identifies care gaps, manages chronic conditions, and engages patients between visits through conversational AI. Lumeris serves 1.4M+ lives across commercial, Medicare, Medicaid, and value-based arrangements, processing $90B in claims data. The company operates Tomorrow Labs in Cambridge, Massachusetts, where teams combine advanced AI and human-centered design to address America's primary care shortage. Lumeris partners side-by-side with health systems and physician groups to reduce clinician burnout, improve care quality, drive financial value in value-based care models, and deliver equitable, team-based primary care at scale.
Company description Lumeris official website
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01 · Operating footprint
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Cloud Saas · Embedded deployment with recorded integration context.
Recorded integration context: 119+ EHR pipelines, analytics platforms, Cerner, communication systems, Epic, payer systems.
Company milestones
Tom™ Symptom-Checking Capability launched June 2026 to support high-risk patients between primary care visits. Instacart joined Collaborative for Healthy Rural America (CHRA) in May 2026. Company featured in major media coverage including 'Inside Tom: Lumeris is quietly building primary care's operating system' in May 2026.
Partnerships
02 · Flagship portfolio
Selected source-backed Company products and the available commercial context.
Agentic AI engine that dynamically prioritizes care based on real-time patient context
AI-powered Primary Care as a Service platform that orchestrates proactive, coordinated care
AI-powered symptom checking to support high-risk patients between primary care visits
03 · Research intelligence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
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Research
Healthcare (Basel, Switzerland) · Aug 27, 2017
Clinical validation
No linked records are currently available.
Regulatory
No linked records are currently available.
04 · Company-reported outcomes
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
Through automation of routine tasks and inbox triage
Via evidence-based Best Next Action guidance
Strengthened documentation accuracy and care gap closure
Proactive outreach to under-engaged patients
Delivering high value patient care across Medicare Advantage and multi-payer ACOs
1.4M+ lives managed on platform across commercial, Medicare, Medicaid, and value-based arrangements
05 · Leadership
Leadership profiles and professional links from the current Company record.
06 · Company updates
Recent articles published on Lumeris's official website.
07 · HAIC coverage
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Curated official destinations from the active Company record.
09 · Market pathway
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Market context
Companies providing AI-powered analytics for population health management, healthcare data integration and analysis, risk stratification, care gap identification, or value-based care analytics. Focuses on analyzing data across patient populations to improve outcomes at scale and enable data-driven decision-making across health systems.
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