Help center
How can we help?
Short answers about your account, plans, email and the company, lab and conference pages on Health AI Central.
Account
Account and sign-in
How do I create an account?
Go to Create your free account (linked from the Sign In page). Enter your name, email address and a password of at least 8 characters with one uppercase letter and one number, agree to the Terms and Privacy Policy, and click Create Free Account. We email you a confirmation link that works for 24 hours; once you click it, you can sign in. New accounts also get the free Weekly Digest, and every issue has an unsubscribe link.
Why can't I sign in?
First check that you clicked the confirmation link we emailed when you signed up: an account can't sign in until its email address is confirmed, and the sign-in page then shows only "Invalid email or password." If you've forgotten your password, use Forgot password? on the Sign In page. If the confirmation link has expired, email support@healthaicentral.com and we'll help.
How do I reset or change my password?
On the Sign In page, click Forgot password?, enter your email address and click Send Reset Link. The link in the email works for 1 hour and lets you choose a new password. Use the same steps if you're signed in and just want a new password.
How do I change my name or email address?
Your profile on My Account can't be edited yet. Email support@healthaicentral.com from the address on your account and tell us what to change.
How do I delete my account?
Email support@healthaicentral.com from the address on your account and ask us to delete it. If you pay for Pro, cancel first under Manage Billing (see below) so you aren't charged again.
Membership
Plans and billing
What's free, and what does Pro add?
A free Basic account includes 10 articles a month (except those marked Pro), the company directory, saving articles, the free Weekly Digest, and 10 research records a month. Pro, $9 a month or $86 a year, adds unlimited articles including Pro articles, full company profiles and intelligence, following, My Feed and its email, and unlimited research records. Individual Elite and the Business plans are coming soon. Compare plans on Membership.
Why can't I read the whole article?
Without an account you can read 3 articles a month, and a free account can read 10; opening the same article again doesn't count twice, and the count starts over on the 1st. Articles marked with a Pro badge show the opening to everyone and the rest to Pro members. To keep reading, click Create Free Account or Subscribe — $9/month under the article, or sign in if you already have an account.
How do I upgrade to Pro?
Go to Membership, choose Monthly or Annual, and click Subscribe on the Pro plan; if you're signed in, the Upgrade button on the Subscription tab of My Account works too. You pay by card on a secure Stripe page, and Pro starts as soon as checkout is complete.
What is the Founding Member offer?
The first 100 Pro members get Pro free for 6 months, then 50% off for life. While spots remain, the Membership page shows how many are left. You add a card at checkout but aren't charged during the free months, and you can cancel any time before they end.
How do I cancel, update my card or see invoices?
Go to My Account → Subscription and click Manage Billing, which opens the Stripe billing portal. There you can cancel, change your card and see past invoices. After you cancel you keep Pro until the end of the period you've paid for, and then the account goes back to the free Basic plan. Changed your mind before then? Click Reactivate on the same tab.
Do you offer academic or nonprofit discounts?
Yes: 40% off Pro ($5.40 a month or $51.60 a year) for verified academic institutions and 501(c)(3) nonprofits. Sign in, open Academic & nonprofit pricing, and verify with your .edu email address or your organization's EIN; the discount is then applied at checkout. While the Founding Member offer is open, you get that instead. Questions: support@healthaicentral.com.
Reading
Reading, following and search
How do I follow a company, topic, lab or conference?
With Pro, click Follow on a company, lab or conference page, or on a news or company category page. Pro includes up to 25 companies, 25 labs, 25 conferences and 10 categories. What you follow fills My Feed and your personalized email.
What is My Feed?
My Feed, in your account menu, shows recent articles about the companies and topics you follow, plus new work from the labs you follow. It's part of Pro: follow a few companies or topics and it fills in.
How do I save an article for later?
Sign in and click the bookmark icon in the share bar at the top or bottom of the article. Your saved articles are on the Saved tab of My Account.
How does search work?
Click the magnifier in the header and type at least 2 letters: search looks through article titles and summaries, company names and descriptions, and lab names. For publications, trials, grants, FDA clearances and other research records, use the Research Intelligence Hub and its sections: Science & Discovery, Clinical Validation, Regulatory Clearance and Market Adoption.
Why does a research record ask me to sign up?
Anyone can browse the research lists. A record's full page needs a free account, which includes 10 records a month (the count resets on the 1st); Pro has no limit.
Newsletters and email
What is the Weekly Digest, and how do I get it?
The Weekly Digest is a free email of the week's top health AI stories, sent on Fridays from newsletter@healthaicentral.com. Sign up on the Weekly Digest page or with the Subscribe Free card on the home page and News; new accounts get it automatically.
How do I unsubscribe from the Weekly Digest?
Click Unsubscribe at the bottom of any issue; it takes effect right away. If you have an account, you can also turn off Weekly Digest on the Preferences tab of My Account and click Save Preferences.
What is the personalized email, and how do I turn it off?
Pro members get a morning email on days when there's something new about what they follow: articles, company updates and lab news. To stop it, open the Preferences tab of My Account, turn off Personalized Feed Email, and click Save Preferences.
Why did I get an email about a company or lab page?
We email the people listed on a company or lab page every so often to ask whether the page is still correct. The email has a link to confirm it and a link to stop these emails.
Pages
Companies, labs and conferences
How do I claim my company's page?
Sign in, open the company's page, and click Claim this listing. Give your job title and click Submit Claim. If your email address is on the company's own web domain, you're approved right away; otherwise we review the claim, usually within 1–2 business days, and email you. Once approved, edit the page from My Company → Edit Listing.
My company isn't listed. How do I add it?
Sign in, go to My Company, and click Submit company under Add a new company. Enter the company's name and website (the other details are optional) and click Submit for review. It's free; we usually review within 1–2 business days and email you.
How do I claim a lab page, and is Pro really free for labs?
Sign in, open the lab's page and click Claim this profile, then Submit claim. If your account email is the one the lab's own team page lists for you, you're approved right away; otherwise we review the claim within 1–2 business days. While the lab page is claimed and published, its representative gets Pro free, with no card, and so do colleagues listed on the team page who sign up with that listed email.
How do I suggest a lab you're missing?
Sign in and click Suggest a lab we're missing on Labs. Give the lab's name, institution and website, say what it works on, and click Send suggestion. We review every suggestion before adding a page.
How do I add or manage a conference?
To add an event, sign in and click Submit an event → on Conferences, give its name and official page, and click Send event; we review each one. Organizers can click Claim this listing on the event's page, then edit it from My Conference.
Contact
Corrections and contact
How do I report a mistake?
Click Report Issue on the article, company, lab or conference page, choose the kind of problem, describe it, and click Submit Report. You don't need an account, and our editors review every report. You can also email press@healthaicentral.com; our Corrections Policy explains how we fix errors.
How are your articles and research data produced?
Editorial Standards explains how our stories are produced and checked, the Corrections Policy how we fix mistakes, and Data Sources & Methodology where the research data comes from and how it's sorted.
How do I contact Health AI Central?
Account, billing and anything else: support@healthaicentral.com. Press, editorial feedback and corrections: press@healthaicentral.com. Partnerships and advertising: partnerships@healthaicentral.com (new advertising is paused for now). Privacy and removal requests: privacy@healthaicentral.com.
What is Ask HAILEY?
HAILEY is a research assistant we're building, coming soon; you can ask to be notified on Ask HAILEY.
Still need help?
Email us. We read every message.