Privacy Policy

This Privacy Policy for HealthAICentral.com ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services (the "Services"), including when you visit our website at https://healthaicentral.com or any website of ours that links to this Privacy Policy, or engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@healthaicentral.com.

1. What Information Do We Collect?

1.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include:

• Names, email addresses, usernames, and passwords
• Phone numbers (if you opt in to SMS notifications)
• Contact preferences and authentication data
• Subscribers: Subscription tier preferences, reading history, and saved articles.

Sensitive Information. We do not process sensitive personal information (such as racial or ethnic origins, sexual orientation, or religious beliefs).

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. We do not store full card numbers on our servers.

1.2 Information Collected Automatically

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information. The information we collect automatically includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, including your IP address, browser type and settings, device information, and information about your activity.
• Device Data. Information about your computer, phone, tablet, or other device, including your IP address, device and application identification numbers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect approximate location information derived from your IP address (such as city and country). We do not collect precise GPS location data.

We do not collect any personal information from third parties.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to you, including news articles and specialized reports.
• To respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you, including details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders, payments, subscriptions, and exchanges made through the Services.
• To send you marketing and promotional communications, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To send SMS text message notifications (account alerts, billing updates) to users who have explicitly opted in to receive them.
• To protect our Services, including fraud monitoring and prevention.
• To evaluate and improve our Services, products, marketing, and your experience.
• To comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and With Whom Do We Share Your Personal Information?

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers (Sub-processors): Third-party vendors who help us operate the Service. This includes Stripe (payment processing); Resend (transactional email); Listmonk (newsletters); Twilio (SMS delivery); Plausible (analytics); FreeScout (customer support); and Hostinger (infrastructure hosting). We maintain Data Processing Agreements (DPAs) with all sub-processors.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or others.

4. What Is Our Stance on Third-Party Websites?

The Services may link to third-party websites, online services, or applications and/or contain advertisements from third parties that are not affiliated with us. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link toward a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third-party websites. Any data collected by third parties is not covered by this Privacy Policy.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than 7 years (84 months) past the termination of the user's account.

• Account & Profile Data: Retained as long as your account is active.
• Billing Records: Retained for 7 years (84 months) to comply with tax and financial regulations.
• UTM Attribution: Retained for the duration of the account.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including encryption in transit and at rest, access controls, and regular security assessments. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. What Are Your Privacy Rights?

Depending on your location, the applicable privacy law may mean you have certain rights regarding your personal information. These may include the right to access, correct, delete, or export your data, and to opt out of certain processing activities.

Opting Out of Marketing Communications

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send, replying "STOP" or "UNSUBSCRIBE" to any SMS messages we send, or changing your notification settings on your account management page.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Global Privacy Control (GPC): We recognize and honor Global Privacy Control (GPC) signals. If you use a browser or extension that supports GPC, we will treat this as a valid request to opt out of the sale or sharing of your personal information for targeted advertising purposes under applicable state privacy laws.

9. SMS & Text Messaging

9.1 SMS Opt-In and Consent

HealthAICentral.com offers optional SMS text message notifications to registered users. By providing your mobile phone number and enabling SMS notifications in your account settings, you expressly consent to receive text messages from HealthAICentral.com (sent from +1 (848) 343-2584 (848-3-HEALTH)) regarding:

• Account security notifications
• Subscription and billing updates
• Newsletter alerts

SMS consent is entirely optional and is not required to use any feature of the HealthAICentral.com platform. You may enable or disable SMS notifications at any time from your Account Settings page.

9.2 Message Frequency and Rates

Message frequency varies based on your individual account settings. Message and data rates may apply. Please check with your mobile carrier for details on any fees that may apply.

9.3 How to Opt Out

You may opt out of SMS messages at any time using any of the following methods:

• Reply STOP to any text message you receive from us to immediately unsubscribe. You will receive a confirmation message and no further messages will be sent.
• Disable SMS notifications in your Account Settings at any time.
• Contact us at support@healthaicentral.com to request removal.

9.4 How to Get Help

Reply HELP to any text message from us to receive assistance information, or contact us at support@healthaicentral.com.

9.5 SMS Data Privacy

Your mobile phone number and SMS opt-in consent are collected solely for the purpose of delivering the notifications described above. Mobile messaging opt-in data and consent will not be shared, sold, disclosed, or transferred to any third parties or affiliates for marketing or promotional purposes. All categories of personal data described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9.6 SMS Service Provider

SMS messages are delivered via Twilio, Inc., our third-party SMS delivery provider. Twilio processes your phone number solely to transmit messages on our behalf and is contractually prohibited from using it for any other purpose. Carriers are not liable for delayed or undelivered messages.

10. Do We Make Updates to This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Policy?

If you have questions or comments about this notice, you may email us at support@healthaicentral.com.