Impact of a Virtual Care Navigation Service on Member-Reported Outcomes Among Lesbian, Gay, Bisexual, Transgender, and Queer Populations: Case Study.

Seul Ki Choi¹, Jaclyn Marshall², Patrina Sexton Topper³, Andrew Pregnall⁴, José Bauermeister¹

¹School of Nursing, University of Pennsylvania, 418 Curie Blvd, Philadelphia, PA, 19104, United States, 1 8123695216.

²Included Health, San Francisco, CA, United States.

³College of Nursing, Villanova University, Villanova, PA, United States.

⁴Perelman School of Medicine, University of Pennsylvania, Philadelphia, PA, United States.

PubMed PMC DOI PDF

Abstract

BACKGROUND: While the significance of care navigation in facilitating access to health care within the lesbian, gay, bisexual, transgender, queer, and other (LGBTQ+) communities has been acknowledged, there is limited research examining how care navigation influences an individual's ability to understand and access the care they need in real-world settings. By analyzing private sector data, we can…

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