Backup Care
Flexible and reliable backup care solutions for employees
Service · Cloud SaaSCompany source
Company profile
About Wellthy
Wellthy is a caregiving support platform that provides comprehensive care coordination and navigation services for families, employees, and health plan members. Founded to address the fragmented nature of healthcare and caregiving in America, Wellthy has built the largest team of care professionals—including social workers, nurses, patient advocates, doulas, and behavioral health specialists—who provide personalized 1:1 support to help families navigate complex care situations. The company's human-led, tech-powered approach combines dedicated Care Coordinators with digital tools including a care dashboard, secure messaging, and expert-moderated peer forums. Wellthy serves families across the full spectrum of care needs: family planning, parenting and childcare, aging and eldercare, personal health management, complex conditions like dementia and cancer, veterans support, end-of-life care, and caregiving from afar. The platform has completed over 120,000 care projects and maintains a proprietary Care Network of more than 400,000 pre-vetted services and programs. Wellthy partners with leading employers, health plans, and insurance carriers to offer care support as an employee benefit or member service, while also providing direct-to-consumer private pay options. The company has demonstrated significant impact on employee productivity, mental health, and retention, with a 3.6x ROI for employers and an 83+ Net Promoter Score from members.
Company description Wellthy official website
Primary marketPatient Engagement & Support
Commercial modelCommercial information available on request
Company presenceOfficial website
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
- aging and eldercare
- autism
- cancer
- chronic illness
- complex care conditions
- dementia
- disability
- end-of-life care
- family planning
- palliative care
- parenting
Who it serves
- Employers
- Health Plans
- Individual Families (private pay)
- Insurance Carriers
Deployment & integration
Cloud Saas deployment with recorded integration context.
Geographic context
MarketsUnited States
Company sourceOfficial website
Company milestones
Platform expansion
1,500% growth over last 5 years, completed 120,000+ care projects, influenced landmark federal tax guidance for care benefits
Partnerships
Recorded partners
- health plans
- insurance carriers
- leading employers
- Merck & Co. Inc.
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
Care Concierge
Personalized 1:1 care coordination and navigation support for families and employees
Service · Cloud SaaSCompany source
Care Dashboard
Easy-to-use navigation tools to manage care and communicate with care team
Platform · Cloud SaaSCompany source
Wellthy Community
Expert-moderated peer-to-peer forums for family caregivers
Platform · Cloud SaaSCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
Providing Resources for the "Sandwich Generation": Personalized Help With Care for the Elderly and Disabled.Journal of the American College of Radiology : JACR · Oct 1, 2022
Evaluating Glycemic Control in Patients of South Asian Origin With Type 2 Diabetes Using a Digital Therapeutic Platform: Analysis of Real-World Data.Journal of medical Internet research · Mar 25, 2021
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
91% improved mental health and well-being
families reporting reduced stress from care demands
66% improved productivity
employees missed fewer meetings, shifts, and work days
33% avoided leave or resignation
employees who would have taken leave or resigned due to care responsibilities
3.6x ROI
return on investment for employers, saving $200,000 per utilization
20% reduction in ER visits
minimum reduction for health plan members
15% reduction in readmissions
for health plan members
90% reduction in caregiver stress
average reduction for member's care circle
83+ Net Promoter Score
member satisfaction rating
94% less stressed and more engaged
Merck employees using Wellthy
43% avoided leave or resignation
Merck employees
64% missed fewer work days
Merck employees
Adam (member testimonial)
Managing complicated medical and older age decisions including finding services, doctors, managing medications, and sorting through bills
Enabled parents to stay in their home and enjoy a much less stressful life
Johnelle (member testimonial)
Navigating Medicaid waivers and support for son recently diagnosed with autism
Proactive assistance with Medicaid application, researching additional support options, and making calls on behalf of family, taking burden off shoulders
Merck & Co. Inc.
Personalized caregiver support for employees caring for loved ones who are aging, chronically ill, disabled or need care, as well as their own health care needs
43% avoided taking leave or resigning, 94% reported feeling less stressed and more engaged at work, 64% missed fewer meetings or work days, 85 NPS
Pam (member testimonial)
Finding appropriate assisted living care after father was unexpectedly hospitalized for nearly 3 months
Successfully vetted and located various options, ultimately finding the best fit
Sammi (member testimonial)
Relocating mother with dementia from another state to be closer to family, including locating assisted living facilities
Made a very difficult and stressful situation much easier for the whole family
Tracy (member testimonial)
Finding assisted living facilities for parents with detailed information on amenities, availability, and cost
Saved hours of research time that employee didn't have with their job
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
No active leadership profiles are currently listed.
06 · Company updates
Updates from Wellthy
Recent articles published on Wellthy's official website.
07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Patient Engagement & Support
Companies using AI to engage patients, provide health education, facilitate peer support, offer AI health coaching, or help patients navigate their healthcare journey. Includes patient communities, AI health mentors, peer support networks, and platforms that empower patients to take an active role in managing their own health.
Explore the full market directory or compare this Company with additional active profiles.
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10 · Pro research
Coming soon
Expanded Company research is in development.
Health AI Central Pro · Coming Soon
Deeper Company research is coming soon.
Pro Research will introduce expanded technical context, linked evidence analysis, and comparative Company research.
Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.