The Shell
Proprietary clinical safety system that verifies every statement against consultation audio and removes hallucinations
Company profile
Every word captured. Every patient seen. The clinical AI partner to NHS systems - safe, regulated, proven at scale.
Company profile
TORTUS is a UK-based clinical AI company that has developed the first ambient voice technology (AVT) certified as a UKCA Class IIa medical device. The company provides AI-powered clinical documentation solutions specifically designed for the NHS, automatically capturing and transcribing patient consultations while generating structured clinical notes, letters, and referrals in seconds. Founded in November 2022 by NHS doctors and engineers at Entrepreneur First, TORTUS has processed over 2.5 million consultations across 1,000+ NHS organisations and 50+ clinical settings, from emergency departments to mental health services. The platform features a proprietary clinical safety system called 'The Shell' that verifies every statement against the actual consultation, removing unsupported claims before clinicians review the notes - achieving a 92.7% hallucination detection rate. TORTUS integrates directly into major NHS electronic patient record (EPR) systems including Epic and Cerner, as well as X-On and Avaya telephony services. The company's technology has been validated through Europe's largest ambient-voice evaluation, involving 9 clinical sites and 17,000+ patients, demonstrating a 23.5% increase in direct patient care time and 13.4% productivity gain in emergency departments. These results contributed to the UK Government NHS Ten Year Plan for AVT. TORTUS serves NHS trusts, ambulance services, GP practices, and healthcare technology partners through both direct deployment and an SDK that enables other healthcare software providers to embed ambient voice capabilities into their products.
Company description Tortus official website
Mission. To eliminate human error in medicine. Medicine should be as safe as aviation, every single time. We believe AI, used carefully and proven rigorously, is the path to get there.
Claim this profile to manage Company information and connect with the Health AI Central audience.
01 · Operating footprint
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Cloud Saas · Embedded deployment with recorded integration context.
Recorded integration context: Avaya telephony, Cerner, Epic, Limbic Care platform, Medicus EHR, Ortivus ePCR, Surgery Intellect, X-On Surgery Connect.
Company milestones
June 2026: First AVT to achieve UKCA Class IIa certification. May 2026: 2 million patients seen. March 2026: 1 million patients seen. January 2026: Launched The Shell hallucination reduction system. December 2025: Accepted into MHRA AI Airlock Phase II. September 2025: First NHS secondary care deployments including LAS, Somerset NHS, Royal Devon with first Epic and Cerner ambient integrations. March 2025: Partnership with X-on Health for 3,500 GP surgeries.
Partnerships
02 · Flagship portfolio
Selected source-backed Company products and the available commercial context.
Proprietary clinical safety system that verifies every statement against consultation audio and removes hallucinations
Clinical AI that captures consultations, generates structured notes, and writes back to the EHR - proven across 2.5M NHS consultations
Embed clinical AI in your product - Class IIa medical device certification inherited, hallucination reduction included
03 · Research intelligence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Future healthcare journal · Jun 1, 2025
A framework to assess clinical safety and hallucination rates of LLMs for medical text summarisation.NPJ digital medicine · May 13, 2025
Use of an ambient artificial intelligence tool to improve quality of clinical documentation.Future healthcare journal · Sep 1, 2024
Impact of Electronic Health Record Use on Cognitive Load and Burnout Among Clinicians: Narrative Review.JMIR medical informatics · Apr 12, 2024
Clinical validation
No linked records are currently available.
Regulatory
No linked records are currently available.
04 · Company-reported outcomes
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
NHS England Phase IV evaluation
NHS England Phase IV evaluation
London Ambulance Service pilot, Davis et al.
Outpatient clinics
St George's University Hospitals trial
Royal Devon University Healthcare across Devon
Live platform metric via The Shell system
Peer-reviewed, npj Digital Medicine
Hospital consultant testimonial
Multi-site ambient voice technology evaluation across 9 clinical sites and 17,000+ patients
23.5% more direct patient-care time, 13.4% A&E productivity increase
Emergency Department documentation efficiency and patient capacity improvement
13.4% productivity increase per shift, 47 minutes saved per shift, halved documentation time, one more patient seen per shift
Ambulance clinical hub documentation for paramedics
15% throughput increase on the ambulance clinical hub, one-year pilot running across telephone clinical hub
GP documentation and administrative burden reduction
80% reduction in admin time, GP stated 'I would quit my job if you took TORTUS away'
Outpatient encounter documentation efficiency
5 minutes saved per outpatient encounter
Outpatient documentation with Epic integration
15,000 more appointments per year across Devon, first trust to fully integrate TORTUS with Epic
05 · Leadership
Leadership profiles and professional links from the current Company record.
No active leadership profiles are currently listed.
06 · Company updates
Recent articles published on Tortus's official website.
07 · HAIC coverage
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Curated official destinations from the active Company record.
No official links are currently listed.
09 · Market pathway
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Companies that use AI to automate clinical documentation, generate medical notes from patient-clinician conversations, or streamline clinical workflows. Includes ambient AI scribes, voice-to-text medical documentation, NLP-powered clinical note generation, and tools that reduce administrative burden on clinicians.
Explore the full market directory or compare this Company with additional active profiles.
View all Companies in this market10 · Pro research
Expanded Company research is in development.
Health AI Central Pro · Coming Soon
Pro Research will introduce expanded technical context, linked evidence analysis, and comparative Company research.
Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.