E-Fax
Send and receive e-faxes from phone or web
Software · Cloud SaaSCompany source
Company profile
About Spruce Health
Spruce Health is a leading healthcare communication platform that provides HIPAA-compliant tools for modern medical practices. Founded over 10 years ago, Spruce offers an integrated solution combining secure messaging, advanced phone systems, SMS texting, video telemedicine, e-fax, and team collaboration features. The platform is designed to streamline patient interactions, automate workflows, and enhance team productivity while maintaining strict compliance standards. With more than 50,000 healthcare providers and 5 million patient accounts, Spruce processes over 500,000 daily healthcare interactions. The company serves primary care practices, mental health providers, and various other healthcare specialties, offering tools for both solo practitioners and large teams. Spruce's technology includes AI-enabled voicemail transcription and summarization, customizable call flows (IVR), automated routing, and self-service patient engagement features. Every Spruce plan automatically includes a Business Associate Agreement (BAA) for HIPAA compliance. The platform is accessible via mobile apps, desktop applications, and web browsers, enabling care delivery from anywhere. Spruce offers two main pricing tiers: Basic ($24/user/month) for core communication tools, and Communicator ($49/user/month) for advanced workflow automation and integrations. The company partners with EHR systems, managed service organizations, IT providers, and healthcare marketplaces to deliver integrated solutions that optimize care coordination and patient engagement.
Company description Spruce Health official website
Primary marketTelemedicine & Virtual Care
Commercial modelCommercial information available on request
Company presenceOfficial website
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
- Mental health
- Primary care
- Various healthcare specialties
Who it serves
- Health systems
- Healthcare teams
- Mental health providers
- Primary care practices
- Solo practitioners
- Specialty clinics
Deployment & integration
Cloud Saas deployment with recorded integration context.
Recorded integration context: API access available on Communicator plan, EHR systems, Healthcare marketplaces, Practice management platforms.
Geographic context
MarketsUnited States
Company sourceOfficial website
Company milestones
Platform expansion
Over 10 years in business, 50,000+ healthcare professionals using platform, 5 million+ patient accounts, 500,000+ daily interactions
Partnerships
Recorded partners
- EHR vendors
- Healthcare marketplaces
- IT and Managed Service Providers (MSPs)
- Managed Service Organizations (MSOs)
- Practice operations and automation platforms
- Virtual Assistant agencies
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
Medical Phone System
Advanced phone system with SMS, voicemail transcription, and call routing
Software · Cloud SaaSCompany source
Secure Messaging
HIPAA-compliant patient and team messaging with files and audio
Software · Cloud SaaSCompany source
Spruce Health Platform
All-in-one HIPAA-compliant healthcare communication platform
Platform · Cloud SaaSCompany source
Video Telemedicine
Secure video visits from anywhere with clinical questionnaires
Software · Cloud SaaSCompany source
Workflow Automation
Automate common workflows and responses to save time
Software · Cloud SaaSCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
Implementing Brief Mindfulness-Based Interventions to Reduce Compassion Fatigue.Critical care nurse · Oct 1, 2023
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
Reassigned two full-time employees to more critical tasks
Lung Health Service efficiency improvement
500,000+ daily healthcare interactions
Platform usage volume
Improved communication efficiency with small staff and large call volume
Hometown Health Center
Dr. Kira Stein, MD, APC
Unified patient communication and follow-up for clinical psychiatry
Game-changer for office with ease of unified patient communication
Full Cup Wellness
Providing safe and protected client communication for psychology practice
Prioritizes client confidentiality with highly recommended secure communication
Hometown Health Center
Managing high call volume with small staff
Enabled efficient communication with patients despite large call volume and small staff
Life Insight
Scaling practice without sacrificing quality of care
Handles growing client base more effectively while maintaining care quality
Lung Health Service
Transforming patient communications to optimize staff allocation
Enabled reassignment of two full-time employees to more critical tasks
NYC Retina
Streamlining communication and saving time for doctors' offices
Saves time and delivers better product with improved patient communication
Ranch Hands Rescue
Rapid transition to teletherapy platform during urgent need
Seamless transition to teletherapy with no prior experience
Recovery Care of Columbia
Centralizing and streamlining multiple communication workflows
Powerful and seamless platform that eliminates many moving parts
Waves
Ensuring client confidentiality and security in mental health practice
Clients feel safe and secure with confidential communication
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
No active leadership profiles are currently listed.
06 · Company updates
Updates from Spruce Health
Recent articles published on Spruce Health's official website.
Why a Direct Primary Care Clinic Built Its Patient Experience Around Spruce
Read on Spruce HealthWith AI Summarization, your team shouldn’t have to listen to every voicemail to know what’s urgent
Read on Spruce HealthMedical Phone System for Healthcare: Why Missed Calls Cost Practices Patients
Read on Spruce Health9 Legal Considerations Before You Treat Patients Virtually
Read on Spruce HealthHow Redefining Roots Protects Patient Trust With Spruce
Read on Spruce Health07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Telemedicine & Virtual Care
Companies providing AI-enhanced telemedicine platforms, virtual care delivery systems, AI-powered triage, or virtual health assistants that facilitate remote clinical consultations between patients and healthcare providers. Includes integrated telehealth platforms with AI capabilities for scheduling, triage, and follow-up care.
Explore the full market directory or compare this Company with additional active profiles.
View all Companies in this market
10 · Pro research
Coming soon
Expanded Company research is in development.
Health AI Central Pro · Coming Soon
Deeper Company research is coming soon.
Pro Research will introduce expanded technical context, linked evidence analysis, and comparative Company research.
Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.