AskFirst (NHS)
NHS-powered health guidance and symptom assessment solution
Software · Cloud SaaSCompany source
Company profile
About Sensely
Sensely is a conversational AI platform designed to enhance member experience, elevate brand preference, and influence health behaviors through empathy-driven virtual assistance. The company's signature approach features avatar-based virtual assistants that deliver more engaging and accurate interactions compared to text-only interfaces, with research showing 4 out of 5 users prefer the avatar format and responses are 3x more accurate. The platform offers a comprehensive suite of healthcare solutions including symptom checking, chronic condition management, care navigation, and 24/7 customer service. Powered by trusted medical content from Mayo Clinic and NHS, Sensely utilizes industry-specific natural language processing (NLP) and natural language generation (NLG) to enable intelligent, personalized conversations. The platform serves multiple healthcare stakeholders including payers, providers, pharmaceutical companies, and employers, offering modular skills for enrollment and onboarding, wellness programs, acute health management, and chronic condition support. Sensely's Insight Engine collects user preferences and provides real-time dashboards to personalize interactions and understand member behaviors. The solution integrates seamlessly across multiple channels including mobile apps, web, SMS, WhatsApp, Facebook Messenger, WeChat, Line, and Telegram. In a significant development, Sensely was acquired by Mediktor, combining advanced AI-based symptom assessment with empathy-driven virtual assistance to create one of the largest global providers of AI-based healthcare solutions.
Company description Sensely official website
Primary marketPatient Engagement & Support
Commercial modelCommercial information available on request
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
- acute health
- chronic conditions
- mental health
- wellness
Who it serves
- Employers
- Payers
- Pharma
- Providers
Deployment & integration
Api Only · Cloud Saas deployment with recorded integration context.
Geographic context
MarketsNot currently listed
Company sourceOfficial website
Company milestones
Platform expansion
Acquired by Mediktor to combine AI-based symptom assessment with virtual assistance, establishing one of the largest global providers of AI-based healthcare solutions
Partnerships
Recorded partners
- Mayo Clinic
- Mediktor (acquirer)
- NHS
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
Custom Content Creation Tools
Intuitive design tools to create custom conversations in minutes
Software · Cloud SaaSCompany source
Customer Insights & Insight Engine
Real-time analytics dashboard collecting user preferences for personalized experiences
Platform · Cloud SaaSCompany source
Health Management Module
Wellness, acute health, and chronic condition management powered by Mayo Clinic and NHS
Software · Cloud SaaSCompany source
Navigation & Customer Service
24/7 front door navigator with one-line code integration for streamlined task management
Software · Api OnlyCompany source
Sensely Conversational AI Platform
Empathy-driven conversational platform with avatar-based virtual health assistant
Platform · Cloud SaaSCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
No linked records are currently available.
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
User preference for avatar interface
4 out of 5 users prefer avatar over text
Response accuracy
3x more accurate responses with avatar versus person
Member engagement
Enhanced member experience and brand preference
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
No active leadership profiles are currently listed.
06 · Company updates
Updates from Sensely
Recent articles published on Sensely's official website.
No Company updates are currently listed.
07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Patient Engagement & Support
Companies using AI to engage patients, provide health education, facilitate peer support, offer AI health coaching, or help patients navigate their healthcare journey. Includes patient communities, AI health mentors, peer support networks, and platforms that empower patients to take an active role in managing their own health.
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Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.