Dash Chat
AI-powered patient communication software with HIPAA-compliant live chat and virtual agents
Software · Cloud SaaSCompany source
Company profile
About Relatient
Relatient is a healthcare technology company specializing in patient access and engagement solutions for hospitals, health systems, specialty practices, and federally qualified health centers. The company's flagship platform, Dash®, applies AI-powered, rules-driven automation to transform patient scheduling, communication, and intake processes. At the core of Relatient's offering is intelligent scheduling technology that helps healthcare organizations simplify appointment booking, reduce scheduling errors, and optimize provider capacity. The platform includes Dash Voice AI, an agentic AI solution that automates routine inbound calls and books appointments with precision, deflecting up to 60% of call volume. Relatient's comprehensive suite includes contact center optimization tools, patient self-scheduling capabilities, AI-enabled chat, digital registration, financial clearance, and omnichannel communications. The platform integrates seamlessly with leading PM and EHR systems including Epic, athenahealth, Oracle Health, NextGen, eClinicalWorks, and others. Relatient's solutions are HIPAA-compliant and certified for HITRUST and SOC 2, ensuring the highest security and compliance standards. The company serves healthcare organizations seeking to improve patient acquisition, reduce administrative burden, and enhance operational efficiency. Headquartered in Atlanta, Georgia, Relatient has demonstrated measurable impact for its clients, including 97% fewer cancellations with self-scheduled appointments, 10% increase in physician utilization, and 70% of online bookings coming from new patients.
Company description Relatient official website
Primary marketPatient Engagement & Support
Commercial modelCommercial information available on request
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
No clinical focus areas are currently listed.
Who it serves
- Federally Qualified Health Centers
- Hospitals and Health Systems
- Multi-location provider organizations
- Specialty Groups and Practices
Deployment & integration
Api Only · Cloud Saas deployment with recorded integration context.
Recorded integration context: athenahealth, eClinicalWorks, Epic, Greenway Health, ModMed, NextGen, Oracle Health, Veradigm.
Geographic context
MarketsUnited States
Company sourceOfficial website
Company milestones
Platform expansion
athenahealth named Relatient as Preferred Solution Partner for Intelligent Scheduling (2025/2026)
Partnerships
Recorded partners
- athenahealth (Preferred Solution Partner for Intelligent Scheduling)
- Complete Health
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
Dash Schedule
Intelligent patient appointment scheduling with AI-powered automation and rules-based matching
Platform · Cloud SaaSCompany source
Dash Voice AI
Agentic AI for healthcare access that automates routine calls and books appointments with precision
Software · Cloud SaaSCompany source
Digital Registration
Mobile-first patient registration and check-in with insurance verification and cost transparency
Software · Cloud SaaSCompany source
Financial Clearance
Mobile-first payment solution enabling patients to resolve balances anytime from any device
Software · Cloud SaaSCompany source
Scheduling APIs
Open APIs for integrating intelligent scheduling capabilities into existing systems
Api · Api OnlyCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
No linked records are currently available.
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
97% fewer cancellations with self-scheduled appointments
Patient self-scheduling vs traditional scheduling
10% increase in physician utilization
Through optimized scheduling and capacity management
70% of online bookings from new patients
Patient acquisition through self-scheduling
60% of calls deflected through automation
Dash Voice AI handling routine inbound calls
56% of calls autonomously handled by AI
Reported by Senior Director of Support Services
Complete Health
Meet community needs with innovative technology in patient-centered model and modernize workflows
Patients able to reach organization quickly and experience faster, high-quality care at their convenience
General customer metrics
Self-scheduled appointments and online booking optimization
97% fewer cancellations with self-scheduled appointments, 10% increase in physician utilization, 70% of online bookings from new patients, 60% of calls deflected through automation
University Medical Practice (UMP)
Streamline scheduling and access options for patients while giving providers and administrators easy-to-use tools
Scalable platform aligns with strategic vision of increasing access to high-quality care across UMP footprint
Unknown Healthcare Organization (Erin Sandoval testimonial)
Reduce high call volume that bogs down staff and ease scheduling
56% of calls autonomously handled by AI
Unknown Multi-Practice Organization (Adrienne Sandland testimonial)
Improve scheduling for providers with different preferences and reduce scheduling errors
Improved scheduling across all practices, reduced scheduling errors, helped with cross coverage when short staffed
Unknown Organization (Grace Riepe testimonial)
Real-time integration and modification of scheduling with athenahealth
Appointments scheduled in Dash appear almost immediately in athena with bi-directional rule changes in real-time
Unknown Practice (Olivia Collazo testimonial)
Handle complex calls to free up scheduling agents for more complex calls or deeper questions
Dash Voice AI handling complex calls as intended, freeing up agents
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
David Edwards
Chief Technology Officer
Dr. John Farley
Chief Medical Officer
06 · Company updates
Updates from Relatient
Recent articles published on Relatient's official website.
07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Patient Engagement & Support
Companies using AI to engage patients, provide health education, facilitate peer support, offer AI health coaching, or help patients navigate their healthcare journey. Includes patient communities, AI health mentors, peer support networks, and platforms that empower patients to take an active role in managing their own health.
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Expanded Company research is in development.
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Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.