About Pega Healthcare AI
Pega (Pegasystems Inc.) delivers an enterprise workflow automation and AI platform designed to reimagine, run, and evolve mission-critical processes for healthcare and life sciences organizations. Since 1983, Pega has helped the world's largest organizations transform their operations with a platform that combines AI, low-code development, and proven architecture to keep operations governed, scalable, and continuously adaptable. In healthcare, Pega serves multiple segments including payers, providers, life sciences companies, pharmacy benefit managers, and government healthcare agencies. For payers, Pega improves member loyalty and reduces costs by delivering simplified, personalized experiences while breaking down operational barriers. Healthcare providers use Pega to engage patients by connecting disparate systems, simplifying access to care, and improving clinical and operational outcomes. Life sciences organizations leverage Pega to speed up and digitize clinical trials and R&D through automation while personalizing patient experiences. The Pega Platform orchestrates work across people and systems, enabling end-to-end workflow automation, AI-powered decisioning, and real-time optimization. The platform features agentic AI capabilities including design agents, conversation agents, automation agents, knowledge agents, and coach agents that work within governed frameworks. Pega's approach emphasizes business architecture, case management, enterprise scale, real-time AI, and software reuse to deliver measurable business outcomes. Notable healthcare customers include Anthem (now Elevance Health), which used Pega to deliver more personalized, frictionless customer service while lowering operational costs.
Mission & Story
Mission
Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong.
Who It Serves
Milestones & Awards
Recent Milestones
Latest release: Pega Infinity '25; PegaWorld 2026 conference; PEGAInnovate 2026 event
Awards & Recognition
Gartner Reports for Business Orchestration and Automation, Sales Force Automation; Forrester Reports for Real-time Decisions and AI, Total Economic Impact study
Company Details
- Founded
- 1983
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