About Medchat
Medchat.ai is a healthcare AI automation platform that enables leading healthcare organizations to build, deploy, and scale AI agents across their entire enterprise. The company specializes in transforming complex healthcare workflows—from appointment scheduling to therapy management—into intelligent, automated processes that deliver human-level conversations 24/7. Founded in 2018, Medchat.ai serves four primary sectors: life sciences (streamlining patient programs and hub operations), specialty pharmacy (optimizing therapy management and patient support), public health (scaling community outreach and population health programs), and healthcare providers (automating patient communication and administrative tasks). The platform offers both no-code simplicity and low-code power, allowing organizations to deploy AI agents across every channel including phone, chat, SMS, voice, web, and email. Medchat.ai integrates with core healthcare systems like Epic, Cerner, athenahealth, and Salesforce, handling complex enrollment workflows, prior authorization, adherence monitoring, and care coordination. The company is HIPAA compliant and SOC2 certified, ensuring enterprise-grade security for sensitive healthcare data. Notable customers include Banner Health (achieving $9M in annual labor savings), Tryon Medical Partners (reducing call volume by 22% while growing new patients by 59%), Healthgrades (reducing appointment turnaround from 48 hours to 10 seconds), and Healthgram (increasing member engagement by over 50%). The platform's AI agents provide real-time clinical context, provider preferences, and scheduling optimization, enabling healthcare organizations to improve both operational efficiency and patient experience simultaneously.
Who It Serves
Milestones & Awards
Recent Milestones
Multiple enterprise deployments with documented ROI across major health systems; platform expansion to serve life sciences, specialty pharmacy, public health, and provider segments
Key Partnerships
Company Details
- Founded
- 2018
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