Care Gaps Agent Team
AI-powered care gap closure at scale with predictive barrier identification
Company profile
Company profile
League is a leading AI experience platform for healthcare that enables the world's most trusted healthcare organizations to move from personalized to predictive care delivery. With over 11 years of development and more than $500 million invested, League provides a comprehensive customer experience platform that connects benefits, care, and everyday health into unified member journeys. The platform combines predictive intelligence, omnichannel engagement, clinical-grade language models, and multi-agent orchestration to deliver measurable health impact at scale. League's solutions include health engagement tools, member portals, care gap closure programs, navigation services, condition engagement, and care management capabilities. The platform is designed to be composable, allowing organizations to either deploy turnkey solutions or build fully customized experiences using League's Experience Composer. League serves major healthcare brands including payers, health systems, and consumer health companies across the United States, United Kingdom, and Ireland. The company has achieved significant client outcomes including over $10 million in savings through technology consolidation, $2 million in buy-up revenue, and 3X higher engagement rates compared to traditional approaches. League is recognized as a Leader in the 2025 Forrester Wave for CX Platforms for Healthcare and maintains rigorous compliance certifications including HITRUST r2, SOC 2 Type II, HIPAA, PIPEDA, GDPR, and NCQA certifications.
Company description League official website
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01 · Operating footprint
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Cloud Saas deployment with recorded integration context.
Company milestones
Named Leader in 2025 Forrester Wave for CX Platforms for Healthcare; achieved HITRUST Implemented 1-Year Certified status; launched League Labs applied research group; introduced Agent Teams with multi-agent orchestration; Fall 2025 platform releases with AI-powered features
Partnerships
02 · Flagship portfolio
Selected source-backed Company products and the available commercial context.
AI-powered care gap closure at scale with predictive barrier identification
Multi-agent orchestration delivering one seamless, coordinated conversation
Build custom healthcare CX solutions with configurable building blocks
Personalized health tools and content to drive engagement and outcomes
Purpose-built AI models for faster, cost-effective, private healthcare interactions
AI-powered healthcare CX platform connecting benefits, care, and everyday health
Personalized 1:1 guidance from first trimester through postpartum
Empower members to understand benefits, connect with care, and track health
Proactive AI-powered engagement across voice and digital channels
03 · Research intelligence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Pulmonology · Dec 1, 2026
Clinicians' time in different aspects of hypertension care: how far are we from optimal management required by guidelines? Results of an international survey of the working group of general practitioners' and team-based care of the European Society of Hypertension and the European General Practice Research Network.Blood pressure · Dec 1, 2026
Self-management of reflux symptoms after esophagectomy in China: A qualitative study.Asia-Pacific journal of oncology nursing · Dec 1, 2026
Elderly Health Check-Up and Functional Disability or Death in Adults 75 to 84 Years: A Target Trial Emulation.Journal of the American Medical Directors Association · Sep 3, 2026
A Rare Case of Auricular Angiolymphoid Hyperplasia With Eosinophilia Associated With Chronic Hearing Aid Use.Clinical case reports · Sep 1, 2026
Virus-like particles vaccine of porcine epidemic diarrhea virus spike 1 protein induces protective immunity challenge in piglets.Biochemistry and biophysics reports · Sep 1, 2026
Clinical validation
NCT05174169 · Mentioned · RECRUITING
Phase 2 Single-Arm Rectal Cancer Brachytherapy for Patients With Low-Lying Residual Adenocarcinoma After Total Neoadjuvant Therapy to Improve Organ Preservation RatesNCT07292298 · Sponsor · RECRUITING
Losartan + Sunitinib in Treatment of OsteosarcomaNCT03900793 · Sponsor · RECRUITING
MILD® Percutaneous Image-Guided Lumbar Decompression: A Medicare Claims StudyNCT03072927 · Mentioned · RECRUITING
Nutrition in Rheumatoid ArthritisNCT06831331 · Mentioned · ENROLLING BY INVITATION
Two Studies for Patients With High Risk Prostate Cancer Testing Less Intense Treatment for Patients With a Low Gene Risk Score and Testing a More Intense Treatment for Patients With a High Gene Risk Score, The PREDICT-RT TrialNCT04513717 · Mentioned · ACTIVE NOT RECRUITING
Regulatory
No linked records are currently available.
04 · Company-reported outcomes
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
Technology consolidation and platform efficiency
Member engagement and benefit utilization
Members who complete one program enroll in another
Compared to traditional approaches with AI-based personalized recommendations
Manulife Canada implementation
Compared to building own platform or managing multiple point solutions
Launch in 6 months instead of 2 years
Making CX more quantitative for regulatory compliance
League makes CX more quantitative rather than qualitative which is critical when regulations are always changing
Partnership to enhance healthcare CX through digital front door technology
League works with Google Cloud to enhance healthcare CX with tech underpinning digital front door
Increased mobile experience utilization for group benefits members
Greater than 40% increase in actual users utilizing the mobile experience
Accelerated implementation and scaling of digital health offering
League's proven expertise and platform accelerated ability to implement and scale offering
05 · Leadership
Leadership profiles and professional links from the current Company record.
Ashesh Desai
Head of Group Benefits
Michael Dalton
CEO
Thomas Kurian
Chief Executive Officer
Jeff Willihnganz
Managing Director
06 · Company updates
Recent articles published on League's official website.
07 · HAIC coverage
Health AI Central reporting that mentions this Company.
08 · Official presence
Curated official destinations from the active Company record.
09 · Market pathway
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Companies using AI to engage patients, provide health education, facilitate peer support, offer AI health coaching, or help patients navigate their healthcare journey. Includes patient communities, AI health mentors, peer support networks, and platforms that empower patients to take an active role in managing their own health.
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Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.