Clinical Escalations
Real-time clinical risk detection for healthcare AI agent conversations
Software · Cloud SaaSCompany source
Company profile
About Infinitus Systems
Infinitus Systems operates a safety-first healthcare voice AI platform that automates complex phone calls to patients, payors, and providers. The company's AI agents and copilots handle critical healthcare workflows including benefit verification, prior authorization follow-up, patient enrollment, medication adherence monitoring, and provider directory confirmation. With over 100 million minutes of conversation automated and 8 million calls completed, Infinitus serves pharmaceutical companies, specialty pharmacies, health systems, and payors. The platform features Studio, a no-code AI agent builder that enables healthcare teams to design, test, and deploy AI agents with healthcare-specific guardrails and compliance features. Infinitus also offers Lens, an analytics solution that evaluates every patient, provider, and payor interaction across channels to detect potential adverse events and clinical risks in real-time. The company's multi-model architecture combines custom fine-tuned models, large language models, and a proprietary knowledge graph built from millions of calls and payor data partnerships. Infinitus supports 44% of the Fortune 50 companies and works with over 125,000 providers, delivering an average of 50% ROI and 10% greater data accuracy. The platform integrates with major healthcare systems including Epic, Cerner, Athena, and Salesforce Life Sciences Cloud through SMART on FHIR and enterprise APIs.
Company description Infinitus Systems official website
Primary marketClinical Documentation & Workflow
Commercial modelCommercial information available on request
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
- Chronic disease management
- Medication adherence
- Patient access programs
- Specialty medications
Who it serves
- Ambulatory surgery centers
- Health systems
- Labs and diagnostics
- Life sciences companies
- Payors
- Pharmaceutical companies
- Specialty pharmacies
Deployment & integration
Cloud Saas deployment with recorded integration context.
Recorded integration context: Athena, Cerner, Clearinghouse integrations, EHR systems, Epic, Payor APIs, Salesforce Life Sciences Cloud, SMART on FHIR.
Geographic context
MarketsUnited States
Company sourceOfficial website
Company milestones
Platform expansion
Launched Infinitus Studio (no-code AI agent builder), introduced Clinical Escalations for real-time clinical risk detection, announced next-gen clinical AI agents, achieved 100M+ minutes of conversation automated, supported 44% of Fortune 50 companies
Partnerships
Recorded partners
- Google Cloud
- IBM Consulting
- Payor partnerships with 1400+ payors
- Salesforce
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
Infinitus AI Agents
Voice AI agents that automate clinical and administrative healthcare calls to patients, payors, and providers
Platform · Cloud SaaSCompany source
Infinitus AI Copilots
AI-assisted phone calls to increase productivity and reduce downtime
Software · Cloud SaaSCompany source
Infinitus Lens
Understand every healthcare conversation with AI-powered analysis and monitoring
Software · Cloud SaaSCompany source
Infinitus Studio
Healthcare's no-code AI agent builder for designing, testing, and deploying compliant AI agents
Platform · Cloud SaaSCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
No linked records are currently available.
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
50% typical ROI
Overall platform deployment
10% greater data accuracy
Compared to manual processes
30 min average savings per touchpoint
Time saved per interaction
40% more accurate
AI agents built with Studio
90% faster deployment
AI agents built with Studio
100% protocol compliant
AI agents built with Studio
15X faster analysis
Lens vs other solutions
100% detection of potential adverse events
Lens monitoring
<5 min to analyze and score a conversation
Lens processing time
0% under-triage rate
Clinical Escalations system
50% more patients supported at current staff levels
Valeris deployment
Amgen SupportPlus Call Center
Improving patient access and reimbursement services with AI agents
Improving ability to serve patients more accurately and effectively with each call becoming more accurate and efficient
Fortune 500 biotech manufacturer
Commercial organization AI adoption
Infinitus and AI are synonymous within commercial organization
Neovance
Automating calls with natural language processing for data capture
AI agent navigates calls intuitively and converts conversations into data that seamlessly flows into system
Valeris
Supporting specialty pharmacy patient programs and back office processes
50% more patients supported at current staff levels, freeing up tens of thousands of hours per week, launched in less than 30 days
Zing Health
Onboarding process automation and personalized member engagement
Team able to focus on members with active and immediate needs where focused attention has highest impact
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
No active leadership profiles are currently listed.
06 · Company updates
Updates from Infinitus Systems
Recent articles published on Infinitus Systems's official website.
The ‘GhostEdit’ test: An approach to catching AI hallucinations before they’re heard
Read on Infinitus SystemsWhat 165,000 insurance verifications reveal about GLP-1 coverage
Read on Infinitus SystemsWhy can’t we have all or nothing in healthcare AI?
Read on Infinitus SystemsThe Infinitus AI-first hub solution: Healthcare’s first AI-native, human-backed patient support model
Read on Infinitus SystemsHow Optum Rx evaluates healthcare AI: Governance, quality, and real-world results
Read on Infinitus Systems07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Clinical Documentation & Workflow
Companies that use AI to automate clinical documentation, generate medical notes from patient-clinician conversations, or streamline clinical workflows. Includes ambient AI scribes, voice-to-text medical documentation, NLP-powered clinical note generation, and tools that reduce administrative burden on clinicians.
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Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
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