AI Agent
Automated medical receptionist providing instant patient answers
Software · Cloud SaaSCompany source
Company profile
About Healow
healow Genie is an AI-powered contact center solution designed specifically for healthcare organizations to strengthen patient engagement, improve satisfaction, and reduce operational costs. The platform combines artificial intelligence with human oversight to automate routine patient interactions across multiple channels including voice, text, chat, and chatbot interfaces. The core offering includes five integrated solutions: AI Agent provides instant automated responses to common patient questions; Intelligent Assistant uses machine learning to escalate complex inquiries to human agents when needed; Automated After-Hours Service connects patients to on-call providers 24/7/365; Conversational Smart Campaigns enable two-way outreach for patient engagement and compliance; and No-Show Prediction uses AI to identify high-risk appointments and trigger proactive interventions. healow Genie serves medical practices across multiple specialties including cardiology, dental, dermatology, family practice, internal medicine, mental health, orthopedics, pediatrics, retail clinics, surgery centers, urgent care, and vision care. The platform integrates with electronic health record systems to verify patient identity, access medication lists, create telephone encounters, and route requests appropriately. Healthcare organizations using healow Genie have reported handling 70-76% of call volume through automation, reducing administrative burden by over 80%, achieving nearly 90% call pickup rates, and answering 100% of after-hours calls. The solution is headquartered in Westborough, Massachusetts and offers straightforward pricing starting at $249 per seat per month.
Company description Healow official website
Primary marketHealthcare Operations & Administration
Commercial modelCommercial information available on request
Company presenceOfficial website
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
No clinical focus areas are currently listed.
Who it serves
- Medical Practices
- Primary Care
- Retail Clinics
- Specialty Clinics
- Surgery Centers
- Urgent Care
Deployment & integration
Cloud Saas deployment with recorded integration context.
Recorded integration context: EHR systems (unspecified vendors).
Geographic context
MarketsUnited States
Company sourceOfficial website
Company milestones
Platform expansion
Multiple customer success stories published in 2025-2026 showing adoption across specialties including Main Street Medical, Estrella ENT, Maryland Endocrine, and Evolve Psychiatry
Partnerships
Recorded partners
No partners are currently listed.
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
AI Hospital Call Center Software
AI-driven call center enhancing patient communication efficiency
Software · Cloud SaaSCompany source
Automated After-Hours Service
24/7 routing to on-call providers for urgent needs
Service · Cloud SaaSCompany source
Conversational Smart Campaigns
Two-way outreach improving patient engagement and compliance
Software · Cloud SaaSCompany source
healow Genie Platform
AI-enhanced call center improving patient access and support
Platform · Cloud SaaSCompany source
Intelligent Assistant
Smart escalation blending AI efficiency with human support
Software · Cloud SaaSCompany source
No-Show Prediction
AI predicts no-shows and drives proactive interventions
Software · Cloud SaaSCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
No linked records are currently available.
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
76% of call services volume handled
Main Street Medical case study
16.5% increase in scheduled visits
Main Street Medical case study
70% reduction in call volume
Estrella ENT case study
80% reduction in administrative burden
Main Street Medical staff time savings
100% of after-hours calls answered
Main Street Medical 24/7 coverage
Nearly 90% call pickup rate
Estrella ENT improved access
Maryland Endocrine
Managing high daily phone call volume and maximizing internal resources using healow Genie
Manages 380 daily phone calls, maximized internal resources
Estrella Ear, Nose and Throat
Reduced call volume and improved call pickup rates while enhancing staff morale
70% reduction in call volume, call pickup rate raised to nearly 90%, improved staff morale
Main Street Medical
Automated high-volume call handling, prescription refills, and appointment booking to reduce administrative burden on staff
76% of call services volume handled, 16.5% of scheduled visits, 30 prescriptions sent, 100% of after-hours calls answered, over 80% reduction in administrative burden on staff
Evolve Psychiatry
Empowered patients with 24/7 self-service while freeing staff from nonstop calls and reducing after-hours costs
24/7 patient self-service enabled, reduced after-hours costs, freed staff from constant calls
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
Casey Bateman
Practice Manager
06 · Company updates
Updates from Healow
Recent articles published on Healow's official website.
07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Healthcare Operations & Administration
Companies using AI to optimize hospital operations, automate administrative workflows, improve scheduling, manage healthcare resources, coordinate care delivery, or reduce operational inefficiencies. Includes prior authorization automation, credentialing, billing, care coordination, and AI tools that help health systems run more efficiently.
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Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.