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Software · Cloud SaaSCompany source
Company profile
About DexCare
DexCare is a patient navigation platform that helps health systems route patients to care across fragmented systems and data sources. The company builds navigation infrastructure that connects millions of patients to the care they need by transforming disconnected provider data, schedules, and availability into a unified system that powers consistent access across all patient entry points. The DexCare platform consists of three core layers: a Data Layer that transforms fragmented information into a single source of truth for providers, locations, schedules and visit types; a Navigation Layer with intelligence that routes patients based on availability, clinical need, location and priorities; and an Activation Layer where navigation decisions execute across digital, assisted and operational touchpoints. The platform includes a Rules Engine for routing decisions, matching and scoring algorithms, workflow decisioning, AI agents for patient guidance, and AI assist tools for staff. DexCare serves health systems, helping them increase online scheduling, reduce patient wait times, improve capacity utilization, and acquire new patients. The company's solutions address search and scheduling, provider data management, virtual on-demand care, and AI-powered optimization. Customers include major health systems like SSM Health, Providence, MUSC, Texas Health Resources, and University of Rochester Medical Center. The platform enables health systems to fill more appointments without expanding staff, reduce days waiting for care, and increase net-new patient acquisition.
Company description DexCare official website
Primary marketPatient Engagement & Support
Commercial modelCommercial information available on request
Company presenceLinkedIn
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
No clinical focus areas are currently listed.
Who it serves
- Health Systems
Deployment & integration
Cloud Saas deployment with recorded integration context.
Recorded integration context: credentialing systems, CRMs, EHRs.
Geographic context
MarketsUnited States
Company sourceOfficial website
Company milestones
Platform expansion
Federal Health Platform launched, KLAS Spotlight Report recognition, Philadelphia market analysis report published, SEO/AEO strategy playbook released
Partnerships
Recorded partners
- MUSC
- Providence
- SSM Health
- Texas Health Resources
- University of Rochester Medical Center (URMC)
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
DexCare Patient Navigation Platform
Infrastructure that turns fragmented data and local knowledge into one scalable navigation system
Platform · Cloud SaaSCompany source
Federal Health Platform
Healthcare navigation infrastructure for federal and veteran healthcare systems
Platform · Cloud SaaSCompany source
Optimize AI
Turn workflow chaos into scheduling at scale
Software · Cloud SaaSCompany source
PDM+ (Provider Data Management)
The AI-powered data layer that makes search, routing, and scheduling work everywhere
Software · Cloud SaaSCompany source
Search & Schedule
Connect to patients however they search with flexible scheduling for web, APIs, chat, and embeddable tools
Software · Cloud SaaSCompany source
Virtual On Demand
Handle demand in minutes while protecting provider capacity
Software · Cloud SaaSCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
No linked records are currently available.
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
40% more appointments
without expanding provider teams
30% increase in net-new patients
Providence case study
4x online scheduling
SSM Health quadrupled online scheduling
60% AI Overview click-through rate reduction
organic search impact
Fewer days waiting for care
system-wide improvement
MUSC (Medical University of South Carolina)
Improving patient scheduling and navigation experience
Earned top ranks in patient scheduling; improved ability to show alternative provider availability when preferred provider is unavailable
Providence
Disconnected digital experiences limited system growth and patient access
30% increase in patient acquisition; 30% of patients brought in through DexCare-enabled service lines are net new to the health system
SSM Health
Patients were trying to book online and dropping off before completing appointments
4x increase in online scheduling by improving real-time availability, site performance, and patient navigation
Texas Health Resources
Helping providers and consumers find next step of care in easiest way possible
Successfully implemented navigation tools for both providers and consumers
URMC (University of Rochester Medical Center)
Eliminating barriers to patient access and capturing existing demand
Added new tool to eliminate patient access barriers and better capture demand
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
06 · Company updates
Updates from DexCare
Recent articles published on DexCare's official website.
07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Patient Engagement & Support
Companies using AI to engage patients, provide health education, facilitate peer support, offer AI health coaching, or help patients navigate their healthcare journey. Includes patient communities, AI health mentors, peer support networks, and platforms that empower patients to take an active role in managing their own health.
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Expanded Company research is in development.
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Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.