Care Coordination
AI-powered care coordination infrastructure connecting rounding, outreach, and post-discharge follow-up
Platform · Cloud SaaSCompany source
Company profile
About CipherHealth
CipherHealth is a leading care coordination platform that serves health systems across the United States. The company provides comprehensive software that coordinates every patient action across the full care journey—from pre-care and appointment reminders through bedside rounding to post-discharge follow-up and ongoing engagement. Built on over 15 years of clinical best practice scripts and proven workflows, CipherHealth combines conversational AI, multi-channel patient outreach, and ambient listening technology to automate care coordination tasks that traditionally consume significant nursing time. The platform integrates directly with major EHR systems including Epic and Cerner, enabling seamless workflow execution without duplicate data entry. CipherHealth's AI is built on more than 1 billion patient encounters, 200 million interactions, and 17 million resolved issues, providing healthcare-specific intelligence rather than general-purpose AI. The company serves leading health systems including UCSF Health, Intermountain Healthcare, Lenox Hill, and Northwell Health. CipherHealth's solutions address critical healthcare challenges: reducing 30-day readmissions by up to 41%, decreasing no-show rates by 15%, saving nurses 2-3 hours per shift, and reducing patient complaints by 70%. The platform supports over 30 languages and delivers more than 40 million calls and texts annually. By providing clinically-governed scripts, real-time escalation pathways, and live transfer capabilities, CipherHealth enables health systems to scale patient engagement without adding headcount while maintaining clinical quality and regulatory compliance.
Company description CipherHealth official website
Primary marketPatient Engagement & Support
Commercial modelCommercial information available on request
Company presenceOfficial website
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01 · Operating footprint
Where the Company operates
Company-profile context for clinical focus, customers, deployment, integration, milestones, and partnerships.
Clinical focus
- CHF
- chronic disease management
- high-risk cohorts
- post-surgical recovery
Who it serves
- Children's Hospitals
- Health Systems
- Payers & Insurance
- Pharma & Life Sciences
- Physician Groups
- Post-Acute / SNFs
- Rural Health & FQHC
Deployment & integration
Cloud Saas deployment with recorded integration context.
Recorded integration context: Cerner, Epic.
Geographic context
MarketsUnited States
Company sourceOfficial website
Company milestones
Platform expansion
Platform processes 40M+ calls and texts per year, 16M+ patients engaged annually, 1B+ patient encounters in training data, 200M+ interactions captured, 17M+ issues resolved
Partnerships
Recorded partners
No partners are currently listed.
02 · Flagship portfolio
Products, workflows, and platform capabilities
Selected source-backed Company products and the available commercial context.
Automated Voice Outreach
Personalized automated phone calls in 30+ languages with live transfer capability
Software · Cloud SaaSCompany source
CipherOutreach
Automated patient outreach with conversational AI across voice, SMS, and email
Software · Cloud SaaSCompany source
Conversational AI
Two-way patient conversations at scale with seamless live handoff
Software · Cloud SaaSCompany source
Patient Rounding
Digital rounding solution with ambient listening to catch issues at the bedside
Software · Cloud SaaSCompany source
Post-Discharge Follow-Up
Multi-channel, multi-language post-discharge monitoring without portal requirements
Software · Cloud SaaSCompany source
Pre-Care & Population Health Outreach
Proactive engagement programs for appointment prep, care gaps, and high-risk cohorts
Software · Cloud SaaSCompany source
Service Recovery
Automated issue triage and routing system for patient concerns
Software · Cloud SaaSCompany source
03 · Research intelligence
Research Intelligence evidence
Publications, preprints, clinical validation, and regulatory records in Evidence Position order.
Evidence position
Publications, clinical validation, and regulatory records connected to this Company appear here.
Research
Publications & preprints
Predicting readmission of heart failure patients using automated follow-up calls.BMC medical informatics and decision making · Mar 29, 2015
Clinical validation
Clinical-trial records
No linked records are currently available.
Regulatory
Regulatory records
No linked records are currently available.
04 · Company-reported outcomes
Outcomes and case studies
Company-reported outcomes and customer stories are distinct from linked Research Intelligence evidence.
41% reduction in 30-day readmissions
Post-discharge follow-up programs
$15M savings in avoidable readmissions
Intermountain Healthcare deployment
70% reduction in patient complaints
Service recovery and rounding workflows
25% faster service recovery time
Issue escalation and resolution
2-3 hours saved per nurse per shift
Workflow automation and ambient listening
30% increase in staff satisfaction
Reduced manual workload
15% decrease in no-show rates
Appointment reminder workflows
8x capacity expansion
UCSF Health voice outreach deployment
92% patient reach rate
UCSF Health automated outreach
99th percentile HCAHPS
Lenox Hill patient experience scores
248-bed non-profit community teaching hospital
Automated voice outreach to improve patient experience scores
Patients who engaged with automated voice calls gave higher Net Promoter Scores (NPS) and more favorable HCAHPS survey responses
Intermountain Healthcare
Post-discharge follow-up calls to reduce readmissions and improve patient satisfaction
$15M in savings from avoidable readmissions, 41% fewer 30-day readmissions
Lenox Hill
Care coordination using clinical programming and best practice scripts
Achieved 99th percentile performance
Midwest Health System
Clinical programming and best practice scripts for care coordination
Continued contract renewals due to clinical programming quality and product maturity
UCSF Health
Automated voice outreach to scale patient engagement without adding staff
8x capacity expansion, 92% patient reach rate, cost per call reduced from $82 to $2
05 · Leadership
Leadership team
Leadership profiles and professional links from the current Company record.
Laura Wieloch
Executive Director, Enterprise Care Transitions
Ben Becker
Director, Enterprise Care Management
Michael Helle
Vice President (Interim), Population Health
06 · Company updates
Updates from CipherHealth
Recent articles published on CipherHealth's official website.
No Company updates are currently listed.
07 · HAIC coverage
Coverage and analysis
Health AI Central reporting that mentions this Company.
No HAIC coverage is currently linked to this Company.
08 · Official presence
Company sources and channels
Curated official destinations from the active Company record.
09 · Market pathway
Additional Companies in this Market
Other active Companies in the same market, selected alphabetically from the HAIC directory.
Market context
Patient Engagement & Support
Companies using AI to engage patients, provide health education, facilitate peer support, offer AI health coaching, or help patients navigate their healthcare journey. Includes patient communities, AI health mentors, peer support networks, and platforms that empower patients to take an active role in managing their own health.
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Expanded Company research is in development.
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Deeper Company research is coming soon.
Pro Research will introduce expanded technical context, linked evidence analysis, and comparative Company research.
Linked research, clinical, and regulatory source pathways.
Expanded product, deployment, integration, and partnership research.
Record-level provenance and review context.