Multicall Memory in an AI Care Agent for Chronic Care Management Among Older Adults: Retrospective Observational Study.

Markel Sanz Ausin¹, Akash Chaurasia¹, Alex Miller¹, Jonathan David Agnew², Rae Lasko¹, Mariska Raglow-Defranco¹, Michelle Voisard¹, Saad Godil¹, Subhabrata Mukherjee¹

¹Hippocratic AI, 435 Portage Avenue, Palo Alto, CA, 94306, United States, 1 8086479626.

²School of Population and Public Health, University of British Columbia, Vancouver, BC, Canada.

PubMed DOI

Abstract

BACKGROUND: Multicall memory capabilities in AI-powered health care communication systems show promise for enhancing patient engagement, but their impact on engagement and patient satisfaction remains unclear. OBJECTIVE: This study evaluated the relationship between multicall memory usage and key patient experience metrics, including call duration and satisfaction scores, in an AI-powered health…

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