Peer-Reviewed Publication
JAMIA Open2026;9(4):ooag151.August 1, 2026Journal Article

From prediction to practice: machine learning models and real-world interventions for magnetic resonance imaging appointment no-shows in a hospital setting.

Mark McMahon1,2, Jonas Kluckert1,2,3, Olivio F Donati3, Nicolas Andres Perez Gonzalez1,2, Laura Kinkead1,2, Christian Blüthgen3, Andreas Hötker3, Thomas Frauenfelder3, Michael Krauthammer1,2
1Department of Quantitative Biomedicine, University of Zürich, Zürich, 8006, Switzerland.
2Biomedical Informatics, University Hospital of Zürich, Zürich, 8091, Switzerland.
3Institute for Diagnostic and Interventional Radiology, University Hospital Zurich, Zürich, 8091, Switzerland.

Abstract

OBJECTIVE: To develop a machine learning (ML) model to predict magnetic resonance imaging (MRI) appointment no-shows and test the effectiveness of a targeted phone call intervention in reducing the no-show rate. MATERIALS AND METHODS: Outpatient MRI appointments from a university hospital (2015-2021) were used to train and compare Logistic Regression, Random Forest, and XGBoost models. The best-p…

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