Peer-Reviewed Publication
Psychiatr Serv2026;77(6):576-580.June 1, 2026Journal Article
Satisfaction With Youth Mental Health Services in Diverse Settings: Results From a Pan-Canadian Initiative.
John Bedirian1, Tovah Cowan1,2, Valérie Noël3, Shalini Lal4,5, Ridha Joober1,2, Jai Shah1,2, Amal Abdel-Baki6,7, Rebecca Fuhrer8, Patricia Boksa1, Neil Andersson9,10, Kathleen MacDonald2, Charles-Albert Morin11,12, Mary-Anne Levasseur13, Helen Vallianatos14,15, Lacey Augustine16, Kevin Friese14,17, Isabelle Godin18,19, Liana Urichuk20,21, Daphne Hutt-MacLeod22,23, Vickie Plourde24, Norma Rabbitskin25,26, Paula Reaume-Zimmer27,28, Cécile Rousseau1,29, Ashok Malla1, Srividya N Iyer1,2
1Department of Psychiatry, McGill University, Montreal.
2Douglas Research Centre, Montreal.
3Direction des Programmes Santé Mentale et Dépendances, Institut Universitaire en Santé Mentale Douglas, Montreal.
4School of Rehabilitation, Université de Montréal, Montreal.
5Faculty of Medicine and Health, University of Sydney, Sydney, New South Wales, Australia.
6Centre de Recherche du Centre Hospitalier de l'Université de Montréal, Montreal.
7Department of Psychiatry and Addictology, Faculty of Medicine, Université de Montréal, Montreal.
8Department of Epidemiology, Biostatistics, and Occupational Health, McGill University, Montreal.
9Department of Family Medicine, McGill University, Montreal.
10Institute for Human Development and Well-Being, McGill University, Montreal.
11ACCESS Open Minds Youth Council, Douglas Mental Health University Institute, Montreal.
12Groupe de recherche sur l'évaluation des actions publiques à l'égard des jeunes et des populations vulnérables, Montreal.
13ACCESS Open Minds Family and Carers Council, Douglas Mental Health University Institute, Montreal.
14Office of the Dean of Students, University of Alberta, Edmonton, Alberta, Canada.
15Department of Anthropology, University of Alberta, Edmonton, Alberta, Canada.
16Elsipogtog Health and Wellness Centre and ACCESS Open Minds New Brunswick, Elsipogtog First Nation, New Brunswick, Canada.
17ACCESS Open Minds University of Alberta, Edmonton, Alberta, Canada.
18ACCESS Open Minds-Esprits ouverts New Brunswick, Acadian Peninsula, Moncton, New Brunswick, Canada.
19Centre de Bénévolat de la Péninsule Acadienne, Caraquet, New Brunswick, Canada.
20ACCESS Open Minds Edmonton, Edmonton, Alberta, Canada.
21Alberta Health Services, Edmonton, Alberta, Canada.
22ACCESS Open Minds Eskasoni First Nation, Eskasoni First Nation, Nova Scotia, Canada.
23Nova Scotia Integrated Youth Services Initiative, Halifax, Nova Scotia, Canada.
24School of Psychology, University of Moncton, Moncton, New Brunswick, Canada.
25Sturgeon Lake Health Centre, Sturgeon Lake First Nation, Saskatchewan, Canada.
26Big River Health Centre, Big River First Nation, Saskatchewan, Canada.
27ACCESS Open Minds Chatham-Kent, Chatham-Kent, Ontario, Canada.
28Bluewater Health, Sarnia, Ontario, Canada.
29Centre de recherche SHERPA, Institut Universitaire au regard des communautés culturelles, Centre intégré universitaire de santé et de services sociaux du Centre-Ouest-de-l'Île-de-Montréal du Québec, Montreal.
Abstract
OBJECTIVE: Increasing concern about youth mental health has brought interest in service reform. Given the importance of positive care experiences, the authors aimed to study rates of satisfaction, as well as characteristics associated with satisfaction, in ACCESS Open Minds, a cocreated network of enhanced primary and community youth mental health services across Canada.
METHODS: A total of 482 y…
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