Individuals' Perceptions of the Efficacy, Quality, and Safety of Care Accessed via a Telemedicine Platform: A Retrospective Analysis of Survey Data.

Jessica S Yu¹, Michael Bohl¹, Lauren Governale¹, Sachie Mochida¹, Knox Beasley², Patrick Carroll¹

¹Hims & Hers Health, Inc., San Francisco, California, USA.

²You Health Medical Groups, San Francisco, California, USA.

Abstract

INTRODUCTION: The use of telemedicine, including direct-to-consumer telemedicine, has increased significantly, yet there are concerns about the quality and safety of care accessed via this model. The current study retrospectively analyzed survey data from individuals about their perceptions of the efficacy, safety, and quality of care they accessed through a telemedicine platform. METHODS: An onl…

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