Financial concerns of adults with cancer using patient navigation services offered through employer-sponsored benefits.

Minal R Patel¹, Jaclyn Marshall², Guanghao Zhang³, Kexin Feng⁴, Victoria H Davis⁵, Allyson Day⁵

¹Department of Health Behavior & Health Equity, School of Public Health, University of Michigan, 1415 Washington Heights, SPH 1, Room 3810, Ann Arbor, MI, 48109-2029, USA. minalrp@umich.edu.

²Included Health, San Francisco, CA, USA.

³Department of Biostatistics, School of Public Health, University of Michigan, Ann Arbor, MI, USA.

⁴Department of Economics, Michigan State University, Lansing, MI, USA.

⁵Department of Health Behavior & Health Equity, School of Public Health, University of Michigan, 1415 Washington Heights, SPH 1, Room 3810, Ann Arbor, MI, 48109-2029, USA.

PubMed DOI

Abstract

PURPOSE: Despite insurance coverage, cancer patients often face significant financial burdens. This study examined how commercially insured cancer patients utilize employer-provided virtual healthcare navigation services for financial concerns. METHODS: We analyzed chat conversations between care coordinators and members with cancer who used virtual navigation services provided by Included Health…

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