A Conversational Agent Using Natural Language Processing for Postpartum Care for New Mothers: Development and Engagement Analysis.

Kirstin Leitner¹, Clare Cutri-French², Abigail Mandel³, Lori Christ⁴, Nathaneal Koelper⁵, Meaghan McCabe⁶, Emily Seltzer⁷, Laura Scalise², James A Colbert⁸, Anuja Dokras⁹, Roy Rosin¹⁰, Lisa Levine¹¹

¹Department of Obstetrics and Gynecology, University of Pennsylvania, 3701 Market Street, 3rd Floor, Philadelphia, PA, 19104, United States, 1 651-492-3856.

²Hospital of the University of Pennsylvania, Philadelphia, PA, United States.

³Medical University of South Carolina, Charleston, SC, United States.

⁴Intensive Care Nursery, Department of Pediatrics, University of Pennsylvania, Philadelphia, PA, United States.

⁵School of Medicine, University of Pennsylvania, Philadelphia, PA, United States.

⁶Maternal Fetal Medicine Research Center, School of Medicine, University of Pennsylvania, Philadelphia, PA, United States.

⁷Penn Medicine Center for Health Care Transformation and Innovation, Philadelphia, PA, United States.

⁸Memora Health, San Francisco, CA, United States.

⁹Division of Reproductive Endocrinology and Infertility, Department of Obstetrics and Gynecology, University of Pennsylvania, Philadelphia, PA, United States.

¹⁰Penn Medicine, Philadelphia, PA, United States.

¹¹Division of Maternal Fetal Medicine, Department of Obstetrics and Gynecology, University of Pennsylvania, Philadelphia, PA, United States.

PubMed PMC DOI PDF

Abstract

BACKGROUND: The "fourth trimester," or postpartum time period, remains a critical phase of pregnancy that significantly impacts parents and newborns. Care poses challenges due to complex individual needs as well as low attendance rates at routine appointments. A comprehensive technological solution could provide a holistic and equitable solution to meet care goals. OBJECTIVE: This paper describes…

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