Is This Chatbot Safe and Evidence-Based? A Call for the Critical Evaluation of Generative AI Mental Health Chatbots.

Acacia Parks¹, Eoin Travers¹, Ramesh Perera-Delcourt¹, Max Major¹, Marcos Economides¹, Phil Mullan¹

¹Unmind Ltd, 140 Borough High St, London, SE1 1LB, United Kingdom, 1 2678798387.

Abstract

The proliferation of artificial intelligence (AI)-based mental health chatbots, such as those on platforms like OpenAI's GPT Store and Character. AI, raises issues of safety, effectiveness, and ethical use; they also raise an opportunity for patients and consumers to ensure AI tools clearly communicate how they meet their needs. While many of these tools claim to offer therapeutic advice, their un…

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