Structured Referral Call Handling Process Improves Neonatal Transport Dispatch Times.

Khorshid Mohammad¹, Soumya Thomas², Chacko J Joseph², Chelsea O'Keef³, Leah Leswick³, John Montpetit⁴, Elsa Fiedrich¹, Bryan Rombough⁵, Sumesh Thomas¹

¹Division of Neonatology, Department of Pediatrics, University of Calgary, Calgary, Alberta, Canada.

²Department of Pediatrics, Cumming School of Medicine, University of Calgary, Calgary, Alberta, Canada.

³Division of Neonatology, Foothills Medical Centre, Calgary, Alberta, Canada.

⁴Alberta Health Service, Referral, Access, Advice, Placement, Information and Destination (RAAPID), Emergency Medical Services Stonegate Building, Calgary, Alberta, Canada.

⁵Alberta Health Service, Southern Alberta Neonatal Transport Service, Foothills Medical Centre, Calgary, Alberta, Canada.

PubMed DOI

Abstract

OBJECTIVE: In 2019 the Southern Alberta Neonatal Transport Service adopted a transport call handling process change to expedite transport team mobilization. This study compares the impact of this change on neonatal transport decision to dispatch and mobilization times. STUDY DESIGN: This retrospective cohort study was conducted using a historical cohort of neonates referred for transportation bet…

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