Understanding Digital Mental Health Needs and Usage With an Artificial Intelligence-Led Mental Health App (Wysa) During the COVID-19 Pandemic: Retrospective Analysis.

Chaitali Sinha¹, Saha Meheli², Madhura Kadaba¹

¹Wysa, Boston, MA, United States.

²Department of Clinical Psychology, National Institute of Mental Health and Neurosciences, Bengaluru, India.

Abstract

BACKGROUND: There has been a surge in mental health concerns during the COVID-19 pandemic, which has prompted the increased use of digital platforms. However, there is little known about the mental health needs and behaviors of the global population during the pandemic. This study aims to fill this knowledge gap through the analysis of real-world data collected from users of a digital mental healt…

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