The impact of middle manager affective commitment on perceived improvement program implementation success.

Ashley-Kay Fryer¹, Anita L Tucker, Sara J Singer

¹Ashley-Kay Fryer, PhD, is Director of Strategy, Optum Analytics, Boston, Massachusetts. E-mail: afryer@post.harvard.edu. Anita L. Tucker, DBA, is Associate Professor, Questrom School of Management, Boston University, Boston, Massachusetts. Sara J. Singer, PhD, MBA, is Professor of Health Care Management and Policy, Department of Health Policy and Management, Harvard T.H. Chan School of Public Health, Boston, Massachusetts.

PubMed DOI

Abstract

BACKGROUND: Recent literature suggests that middle manager affective commitment (emotional attachment, identification, and involvement) to an improvement program may influence implementation success. However, less is known about the interplay between middle manager affective commitment and frontline worker commitment, another important driver of implementation success. PURPOSE: We contribute to t…

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