About Vital
Vital is a patient experience technology company that brings AI-powered guidance to patients and families across every care setting, from the emergency room to discharge and beyond. The company's platform sits on top of existing EHR systems, using live data integration and healthcare AI to transform how hospitals communicate with patients during their care journey. Vital's core products include Vital Emergency for emergency departments, Vital Inpatient for hospital stays, Vital Urgent Care, Vital Access for follow-up care coordination, Vital Care Team for staff workflow management, and Vital Guard for closing the loop on incidental findings. The platform uses AI to predict wait times with over 90% accuracy, translate medical jargon into patient-friendly language, assign personalized education content, and simplify discharge instructions into actionable checklists. The company serves over 100 hospitals nationwide and has demonstrated significant clinical and financial outcomes. Vital's technology achieves 62% patient utilization rates during visits (75% in pediatric hospitals), compared to 10-20% for typical EHR patient portals. Healthcare systems using Vital have reported 30-50% reductions in left-without-being-seen rates, 12-minute reductions in length of stay, 23% decreases in ED bounce-backs, 10% reductions in inpatient readmissions, and 5x higher follow-up care completion rates. The platform typically delivers 8-20x ROI, with customers generating millions in downstream revenue through improved patient retention and reduced leakage to competitors. Vital maintains enterprise-grade security with active HITRUST CSF and SOC 2 certifications, comprehensive HIPAA compliance, and seamless integration capabilities with Epic, Cerner, MEDITECH, and other major EHR systems via FHIR, HL7, or ADT feeds. The company has been recognized as a KLAS 2024 Top 20 and Pinnacle 2026 Diamond award recipient.
Clinical Focus
Medical conditions and clinical areas addressed by Vital.
Who It Serves
Milestones & Awards
Recent Milestones
Serving 100+ hospitals nationwide, KLAS 2024 Top 20 recognition, Pinnacle 2026 Diamond award, published case studies showing $36M revenue generation at two hospitals and 18x ROI at Dignity Health
Awards & Recognition
KLAS 2024 Top 20, Pinnacle 2026 Diamond
Key Partnerships
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