Leveraging Artificial Intelligence Chatbot to Generate Cochlear Implant Insurance Appeal Letter.

Caretia J Washington¹, Brian C Lobo², Daniel M Zeitler³, Melissa Hall^4,5, Dejana Braithwaite^1,6,7, Si Chen²

¹Department of Epidemiology, College of Medicine and College of Public Health and Health Professions, University of Florida, Gainesville, FL, USA.

²Department of Otolaryngology- Head & Neck Surgery, University of Florida, Gainesville, FL, USA.

³Department of Otolaryngology, Virgina Mason Franciscan Health, Seattle, WA, USA.

⁴Department of Audiology, University of Florida, Gainesville, FL, USA.

⁵Hearing Center, University of Florida Health, Gainesville, FL, USA.

⁶Division of Population Health Sciences, Department of Surgery, University of Florida College of Medicine, Gainesville, FL, USA.

⁷University of Florida Health Cancer Center, Gainesville, FL, USA.

PubMed DOI

Abstract

ObjectivesCochlear implant (CI) denial letters are a time-consuming and repetitive task that could benefit from artificial intelligence (AI)-powered large language model (LLM) chatbots. This study assesses ChatGPT's accuracy in creating insurance appeal letters compliant with the American Cochlear Implant (ACI) Alliance guidelines for CI necessity.MethodsChatGPT was prompted to generate zero-shot…

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