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Peer-Reviewed Publication
Npj Ment Health Res2026May 21, 2026Journal Article

A large-scale evaluation of provider-patient matching in an employer-sponsored mental health program.

Emily J Ward1, Matt Hawrilenko2, Minyu Wu2, Jon Novak2, Millard Brown2, Adam M Chekroud2,3
1Health Economics and Outcomes Research, Spring Health, New York, NY, USA. eward@springhealth.com.
2Health Economics and Outcomes Research, Spring Health, New York, NY, USA.
3Department of Psychiatry, Yale University School of Medicine, New Haven, CT, USA.

Abstract

Many patients do not improve during their first round of psychotherapy, partly due to variability in the quality of the patient-provider relationship. Matching patients to providers based on providers' historical performance with similar patients offers a proactive, data-driven solution. In a real-world retrospective cohort study, 24,303 participants using a mental health benefit (Spring Health) f…

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