User Experience and Early Clinical Outcomes of a Mental Wellness Chatbot for Depression and Anxiety: Pilot Evaluation Mixed Methods Study.

Scott Graupensperger¹, Emily J Ward¹, Graham Baum¹, Kate H Bentley¹, Emily R Dworkin¹, Millard Brown¹, Adam Chekroud^1,2, Matt Hawrilenko¹

¹Spring Health, 60 Madison Ave, New York, NY, 10010, United States, 1 855-629-0554.

²Psychiatry, School of Medicine, Yale University, New Haven, CT, United States.

PubMed PMC DOI PDF

Abstract

BACKGROUND: Artificial intelligence-powered conversational agents (ie, chatbots) are increasingly popular outlets for users seeking psychological support, yet little is known about how users experience early-stage prototypes or which therapeutic processes contribute to clinical improvement. A transparent evaluation of emerging chatbot prototypes is needed to clarify if, how, and why artificial int…

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