Development of a Flexible Chain of Thought Framework for Automated Routing of Patient Portal Messages.

Michael Gao¹, Kartik Pejavara¹, Suresh Balu¹, Ricardo Henao¹

¹Duke University Durham, NC.

Abstract

The increase in utilization of patient portal messages has imposed a considerable burden on healthcare providers, contributing to an increased incidence of provider burnout. This study introduces a framework for leveraging Large Language Models (LLMs) and Chain-of-Thought (CoT) prompting in order to automatically categorize and route messages to their appropriate location. The modeling framework,…

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