Safety and User Experience of a Generative Artificial Intelligence Digital Mental Health Intervention: Exploratory Randomized Controlled Trial.

Timothy R Campellone¹, Megan Flom¹, Robert M Montgomery¹, Lauren Bullard¹, Maddison C Pirner¹, Aaron Pavez¹, Michelle Morales¹, Devin Harper¹, Catherine Oddy¹, Tom O'Connor¹, Jade Daniels¹, Stephanie Eaneff¹, Valerie L Forman-Hoffman¹, Casey Sackett¹, Alison Darcy¹

¹Woebot Health, San Francisco, CA, United States.

PubMed PMC DOI PDF

Abstract

BACKGROUND: General awareness and exposure to generative artificial intelligence (AI) have increased recently. This transformative technology has the potential to create a more dynamic and engaging user experience in digital mental health interventions (DMHIs). However, if not appropriately used and controlled, it can introduce risks to users that may result in harm and erode trust. At the time of…

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Mentioned Companies

Woebot Health
affiliation

MeSH Terms

Humans0Artificial Intelligence*Adult0Female0Male0Middle Aged0Mental Health*Patient Satisfaction0Young Adult0Generative Artificial Intelligence0

Keywords

AIDMHIRCTartificial intelligencechatbotscontrolled trialsdigital healthdigital mental health interventionexploratorygenerativegenerative AImental healthrandomizedrandomized controlled trialrelationshipsafetysatisfactionuseruser experienceuser relationshipuser safetyuser satisfaction

Article Info

PMID: 40408143
PMCID: PMC12144468
DOI: 10.2196/67365
Received: October 15, 2024
Accepted: April 7, 2025

How to Cite

Campellone TR et al. Safety and User Experience of a Generative Artificial Intelligence Digital Mental Health Intervention: Exploratory Randomized Controlled Trial. J Med Internet Res2025;27e67365. doi:10.2196/67365

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