Virtual Communication Across Differences: Development of a Workshop on Managing Patient Bias.

Monica Zewdie¹, Margaret Duval², Chang Liu³, Sharon L Bachman⁴, L Gordon Moore⁵, Denise Mohess⁶, Muneera R Kapadia⁷, Jonathan Dort⁸, Anna B Newcomb⁹

¹M. Zewdie is a medical student, University of Virginia School of Medicine, Charlottesville, Virginia.

²M. Duval is a medical student, George Washington University School of Medicine and Health Sciences, Washington, DC.

³C. Liu is biostatistician and epidemiologist, Department of Surgery, Inova Fairfax Medical Campus, Fairfax, Virginia.

⁴S.L. Bachman is surgical clerkship director, Department of Surgery, Inova Fairfax Medical Campus, Fairfax, Virginia.

⁵L.G. Moore is family medicine physician and medical director, 3M Health Information Systems, Inc., Wallingford, Connecticut.

⁶D. Mohess is co-chief, geriatrics, Age Friendly Care, Bridgeport Hospital-Milford Campus, Yale New Haven Health, New Haven, Connecticut.

⁷M.R. Kapadia is associate professor, Department of Gastrointestinal Surgery, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina.

⁸J. Dort is surgical residency program director, Department of Surgery, Inova Fairfax Medical Campus, Fairfax, Virginia.

⁹A.B. Newcomb is research manager and surgical residency communication curriculum director, Division of Trauma Acute Care Surgery, Inova Fairfax Medical Campus, Fairfax, Virginia.

PubMed DOI

Abstract

PROBLEM: Despite the prevalence and detrimental effects of racial discrimination in American society and its health care systems, few medical schools have designed and implemented curricula to prepare medical students to respond to patient bias and racism. APPROACH: During the summer of 2020, a virtual communication class was designed that focused on training medical students in how to respond to…

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