Telephone consultations with otolaryngology - head and neck surgery reduced emergency visits and specialty consultations in northern Alberta.

Peter George Jaminal Tian¹, Dean Eurich², Hadi Seikaly³, Douglas Boisvert⁴, John Montpetit⁵, Jeffrey Harris³

¹Department of Family Medicine, University of Alberta, Edmonton, Canada. petergeo@ualberta.ca.

²School of Public Health, University of Alberta, Edmonton, Canada.

³Division of Otolaryngology, Department of Surgery, University of Alberta, Edmonton, Canada.

⁴RAAPID North, Alberta Health Services, Edmonton, Canada.

⁵Poison and Drug Information Service and RAAPID, Alberta Health Services, Calgary, Canada.

PubMed PMC DOI PDF

Abstract

BACKGROUND: RAAPID (Referral, Access, Advice, Placement, Information, and Destination) is a 24-h call center in Alberta, Canada, facilitating urgent telephone consultations between physicians and specialists. We evaluated the extent to which RAAPID calls to Otolaryngology-Head and Neck Surgery (OHNS) reduced visits to the emergency department and specialty clinics. METHODS: This was a cross-secti…

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